Achieving the Highest Level of Great Customer Service
It's not enough to just have the best talent, great customer service requires creating the right environment for talent to flourish.
View ArticleBuilding a Sustainable Customer Service Focus Alliance
An alliance of the right people is the only way to create a sustainable customer service focus culture.
View ArticleThe State of Customer Service [Infographic]
81% of companies that consistently delivered an exceptional customer service experience outperformed their competition
View ArticleThe Ultimate Secret of Customer Excellence – CEO Engagement with Customers
The basic secret to customer excellence in customer service comes down to one simple question. How often does the CEO talk to the business customers? We have been in the business of training...
View ArticleEnriching Customer Experiences Through Meaningful Digital Touchpoints
It’s predicted that in the near future, companies will need to accommodate as many as 10 additional customer service interaction touchpoints. This is a guest post from Amy Bishop, a digital marketer...
View Article3 Effective and Underutilized Customer Retention Methods
Management consulting firm Bain and Company found in a 2013 study that it is 6-7 times more expensive to gain a new customer than it is to keep an existing one. Smaller companies generally don’t have...
View ArticleCustomer Service Mistakes Happen
Even great customer service people make mistakes. Customer service isn’t perfect, but your perspective can make the difference in the outcome. No matter how hard you try, how well you train your...
View ArticleA Customer Service Attitude Makes the Difference
The right customer service attitude often makes the difference between good customer service and great customer service.
View Article30 Seconds for Every Customer Service Point of Contact
Customer service has to adapt to today’s technology which delivers much faster, easier ways of shopping for more savvy, digitally-connected customers. Today’s technology has created a new wave of how...
View ArticleCloud Computing Customer Service Advantages for SMBs
Small-to-mid-sized businesses (SMBs) are constantly looking for a competitive edge and a better way to deliver better customer service and improve overall efficiency. Increasingly, cloud-based services...
View ArticleCan Good Customer Service Happen In 30 Seconds?
It has been said that a customer makes a decision to buy within the first 30 seconds of their experience, so good customer service skills are crucial. That means that you must create an environment...
View Article4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not alone. It seems like bad customer service experiences are happening everywhere. One of the biggest gripes from consumers today is the poor service...
View ArticleSample Retail Customer Service Job Cover Letter
The right cover letter for your customer service job application will help you stand out when applying for a customer service job. A cover letter is basically a letter of introduction that introduces...
View ArticleThe Secret To Customer Loyalty Building
There’s no reason in the world why a customer who has used your product once shouldn’t use it again and again. No reason why they shouldn’t be a life long customers. Customer loyalty building can bring...
View ArticleCustomers Comes First in Customer Service
The world of customer service is rapidly changing. Are you staying ahead or getting left behind the latest customer service trends? Thirty years ago, telephones and mail services were the norm for most...
View ArticleThe Importance Of Customer Service
Whether you are dealing with an incoming call or a face-to-face situation the benefits of excellent customer service are endless. Achieving excellence in customer care is vital to the ongoing health of...
View ArticleCustomer Service is How You Show Customers You Care
Customer service is how a business shows how much it cares about its customers. What are you doing for your customers? Sounds pretty basic and something that everyone should already know right? Well,...
View ArticleRandom vs Planned Customer Service Experience
Every customer service experience action should serve a purpose in the overall customer service experience you want to deliver. The idea that your customer service experience actions should have a...
View ArticleFrom Boring to Dynamic: How to Provide Exceptional Customer Service
It’s no secret that customer service sectors of companies often drop the ball when it comes to properly dealing with an inquiry or problem voiced by the consumer. While there are of course exceptions,...
View ArticleMaking Your Website More Customer-Friendly
Your business’ website is one of, if not the, main ways that customers interact with your business, so making your website customer-friendly is critically important for your business to succeed. Some...
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