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Web Self-Service, The Future of Customer Interface

30% of online shoppers say they are more likely to complete a sales transaction when live web support is available. Considering that almost three quarters of internet users are now spending 25% of...

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From Boring to Dynamic: How to Provide Exceptional Customer Service

It’s no secret that customer service sectors of companies often drop the ball when it comes to properly dealing with an inquiry or problem voiced by the consumer. While there are of course exceptions,...

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Random vs Planned Customer Service Experience

Every customer service experience action should serve a purpose in the overall customer service experience you want to deliver. The idea that your customer service experience actions should have a...

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The Secret To Customer Loyalty Building

There’s no reason in the world why a customer who has used your product once shouldn’t use it again and again. No reason why they shouldn’t be a life long customers. Customer loyalty building can bring...

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Sample Retail Customer Service Job Cover Letter

The right cover letter for your customer service job application will help you stand out when applying for a customer service job. A cover letter is basically a letter of introduction that introduces...

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Can Good Customer Service Happen In 30 Seconds?

It has been said that a customer makes a decision to buy within the first 30 seconds of their experience, so good customer service skills are crucial. That means that you must create an environment...

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30 Seconds for Every Customer Service Point of Contact

Customer service has to adapt to today’s technology which delivers much faster, easier ways of shopping for more savvy, digitally-connected customers. Today’s technology has created a new wave of how...

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A Customer Service Attitude Makes the Difference

The right attitude is at the heart of what it means to deliver great customer service. Alf Dunbar from You Are the Difference Customer Service Coaching Programme recently shared this fantastic little...

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Customer Service Mistakes Happen

Even great customer service people make mistakes. Customer service isn’t perfect, but your perspective can make the difference in the outcome. No matter how hard you try, how well you train your...

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Enriching Customer Experiences Through Meaningful Digital Touchpoints

It’s predicted that in the near future, companies will need to accommodate as many as 10 additional customer service interaction touchpoints. This is a guest post from Amy Bishop, a digital marketer...

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The Ultimate Secret of Customer Excellence – CEO Engagement with Customers

The basic secret to customer excellence in customer service comes down to one simple question. How often does the CEO talk to the business customers? We have been in the business of training...

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3 Effective and Underutilized Customer Retention Methods

Management consulting firm Bain and Company found in a 2013 study that it is 6-7 times more expensive to gain a new customer than it is to keep an existing one. Smaller companies generally don’t have...

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10 Ways You Can Improve Customer Service Today

10 action-focused tips on how to improve customer service make all the difference to customers and those who serve them. The quality of your customer service is directly related to your level of...

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Achieving the Highest Level of Great Customer Service

It’s not enough to just have the best talent, great customer service requires creating the right environment for talent to flourish. Is your company providing the highest level of customer service that...

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3 Principles of Customer Loyalty

There are three principles a business must focus on to encourage customer loyalty and increase share of wallet. The most successful organizations are those that realize the true value of nurturing...

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Ask the Experts: How to Handle Customer Feedback

Customer feedback is the critical gauge that helps determine if your business is on the right course. Whether you’re looking for customers’ personal preferences, information about product or service...

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4 Keys to a Customer Service Knowledge Base Your Customers Will Actually Use

A customer service knowledge base is a key to customer experience as it allows customers to get the right information how and when they want it. Delivering an effective customer experience is more than...

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Your customers are playing Chinese whispers – but are you listening?

Are your ears burning? They should be. Because your customers are talking about you around the clock. You might think your day ends at 5:30pm but after hours, while you’re eating dinner, brushing your...

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5 Essentials of Customer Service Skills Today

Customer service is part of the buying decision, and those who offer great service to customers distinguish them among the rest of the competition. This is the main reason why many successful companies...

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Stephen Covey’s 7 Habits of Highly Effective Customer Experience

Customer experience is more than just service. Stephen Covey, best-selling author, teacher, and mentor, was a master of customer experience. With Covey’s passing, I dedicate this post to Covey, a...

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